IT Support

$17-$19 / hour and Full-time

Regular Work Schedule: M-F 8 hours p/day. Will work into a 7-4 or 9-6 eventually, probably 7am-4pm to start

IT Support at the site is a very important and integral position that interacts with the IT Department, internal employees and outside service providers.

This position provides system and software installation, administration, and hardware deployment as well as advanced troubleshooting and problem resolution. IT Support must collaborate effectively with business units, employees and fellow IT staff members.

List of knowledge and skills most applicable to our environment:

  • Microsoft OS – Windows 7, Windows 10, Windows Server 2003/2008/2012

  • Email – Smartermail server and Outlook client

  • Microsoft Office Suite

  • IM Clients – Pandion, Spark and Trillian IM clients

  • Hosted IP PBX use and support as well as call center functionality and call recording systems

  • ESET Secure Authorization MFA (multi-factor authentication)

  • Software deployment using PDQ Deploy and PDQ Inventory

  • Remote desktop and Dameware applications for remote access to servers and workstations

  • Sophos Endpoint AV and Sophos Central Unified Console

  • Jira ticketing system

  • LogMeIn Rescue management and use

  • CoreFTP and overall use and function of ftp

  • Adobe Acrobat and PDF viewers in general

  • Familiarity with deployment/trouble-shooting/upgrade of PC’s, printers, monitors, etc.

  • Atrium door access control

Call 210-949-1221 Immediately to Apply

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